ByWater Solutions incident
Interruption for Sierra ILS with Aspen Discovery
Resolved after 3 hours 39 minutes, affecting Hosted Services - Google, on September 24, 2026.
The issue observed with Sierra ILS libraries using Aspen Discovery has been resolved by III and library staff should be able to log in as expected. The Aspen indexers are working to catch up, and may take some time to fully update due to this interruption. Please let us know if you continue to see login issues, and thank you for your patience as the indexers complete their work.
Affected components
Update timeline
- investigating Sep 24, 2026, 02:35 PM UTC
Our team has been notified of an issue with libraries using the Sierra ILS with Aspen Discovery. This issue is with Sierra, and it is recommended to contact III for more information. We will update this as we learn more, but suggest contact with III for regular updates.
- identified Sep 24, 2026, 03:57 PM UTC
The issue with Sierra ILS has been confirmed, and to our knowledge their teams are working on a fix. Please direct all issues with Sierra post-ILS upgrade to III as we do not have access to that system.
- resolved Sep 24, 2026, 06:14 PM UTC
The issue observed with Sierra ILS libraries using Aspen Discovery has been resolved by III and library staff should be able to log in as expected. The Aspen indexers are working to catch up, and may take some time to fully update due to this interruption. Please let us know if you continue to see login issues, and thank you for your patience as the indexers complete their work.
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