Ongoing since 06:59 PM UTC.
As part of our ongoing mitigation against automated attacks, we are implementing new rules to ensure traffic to servers is being correctly routed. If you see a message like "Server Unavailable" while on your library's network please open a ticket and include a screenshot of the error.
Update timeline
- investigating Oct 23, 2026, 06:59 PM UTC
The systems team have identified increased bot activity. We are taking steps to mitigate interruptions to partner libraries.
- investigating Nov 04, 2026, 09:23 PM UTC
We continue to see evolving bot activity, and are taking steps to mitigate the influx. Some partners may see longer than expected response times. We are contacting our upstream providers to ensure that there are no upstream incidents contributing to this slowdown.
- identified Nov 04, 2026, 10:04 PM UTC
As part of our ongoing mitigation against automated attacks, we are implementing new rules to ensure traffic to servers is being correctly routed. If you see a message like "Server Unavailable" while on your library's network please open a ticket and include a screenshot of the error.
Your product runs on more than ByWater Solutions
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services