ByWater Solutions incident

ByWater Ticketing System

Resolved after 42 minutes, affecting Ticketing System, on May 2, 2023.

resolved May 02, 2023, 12:01 PM UTC

During a routine maintenance the server which hosts the ByWater ticketing system suffered a misconfiguration and would not reboot. Operations staff identified the error and brought services back.

Started
May 02, 2023, 11:19 AM UTC
Resolved
May 02, 2023, 12:01 PM UTC
Duration
42m
Detected by Pingoru
May 02, 2023, 11:19 AM UTC

Affected components

Ticketing System

Update timeline

  1. investigating May 02, 2023, 11:19 AM UTC

    Our operations team has identified an issue with they ByWater ticketing system and are investigating.

  2. resolved May 02, 2023, 12:01 PM UTC

    During a routine maintenance the server which hosts the ByWater ticketing system suffered a misconfiguration and would not reboot. Operations staff identified the error and brought services back.

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