ByWater Solutions incident

Searching inconsistencies

Resolved after 3 days 14 hours, on September 16, 2023.

monitoring Sep 16, 2023, 01:04 PM UTC

We believe that searching should be back to status quo now, please do let us know if any inconsistencies are spotted. We're continuing to monitor this situation but believe the acute problem has been solved.

Started
Sep 16, 2023, 11:33 AM UTC
Resolved
Sep 20, 2023, 01:48 AM UTC
Duration
3d 14h
Detected by Pingoru
Sep 16, 2023, 11:33 AM UTC

Update timeline

  1. investigating Sep 16, 2023, 11:33 AM UTC

    Our operations team has identified an issue with searching. They are currently investigating and will have an update in 30 minutes.

  2. investigating Sep 16, 2023, 12:54 PM UTC

    Services seem to be recovering, however we are still watching to make certain things are recovering as we expect.

  3. monitoring Sep 16, 2023, 01:04 PM UTC

    We believe that searching should be back to status quo now, please do let us know if any inconsistencies are spotted. We're continuing to monitor this situation but believe the acute problem has been solved.

  4. resolved Sep 20, 2023, 01:48 AM UTC

    All search functions are back to normal.

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