Resolved after 2 hours 29 minutes, affecting Hosted Services - Google, on October 25, 2023.
Aspen partners that were seeing log in failures should now be able to log in as usual. The root cause of this appears to have been a patch update which required the restart of some services on the server. The services have been restarted, and the issue appears to be solved. ByWater staff will continue to monitor for the next few hours to ensure Aspen services continue to operate normally.
Affected components
Update timeline
- investigating Oct 25, 2023, 03:48 PM UTC
We are aware that some partners are unable to login to Aspen, we are currently working to correct this behavior.
- monitoring Oct 25, 2023, 04:24 PM UTC
Aspen partners that were seeing log in failures should now be able to log in as usual. The root cause of this appears to have been a patch update which required the restart of some services on the server. The services have been restarted, and the issue appears to be solved. ByWater staff will continue to monitor for the next few hours to ensure Aspen services continue to operate normally.
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