Availability issues for some Koha

Update timeline

1. investigating Feb 20, 2024, 02:15 PM UTC

   Our operations team has identified an issue with a subset of our hosted Koha in the US. We are in contact with our upstream provider, and are currently investigating. We will update again in an hour.

2. investigating Feb 20, 2024, 03:31 PM UTC

   Our operations team is continuing to investigate this with our upstream provider. Some partners may see some "bounciness" (that is, recovery followed by unavailability a few minutes later) while we work. This is part of our investigation and work towards full recovery. Thank you for your patience as we continue this investigation, we will have another update in an hour.

3. monitoring Feb 20, 2024, 05:22 PM UTC

   Our investigation has identified what we believe to be the root cause of this partial outage, and we are seeing recovery across the board at this time. Our development team is working on an urgent patch, which is projected to be applied within the day. This patch should not cause any downtime when applied, but may cause logged in staff members to be logged out. This is expected behavior, and staff members should be able to simply log in again as usual. We are closely watching to ensure this recovery is smooth and stable. As we believe the availability issue is resolved, we will no longer be regularly updating here. We thank you for your continued patience and ask that if you are still seeing connectivity issues to Koha, please submit a ticket.

4. monitoring Feb 20, 2024, 08:43 PM UTC

   We have been watching carefully and believe this incident has been fully resolved. We will continue to watch but will no longer update here periodically. If you are still having issues, please open a ticket.