ByWater Solutions incident

Searching errors in Help Center

Resolved after 19 hours 22 minutes, affecting Help Center, on March 3, 2025.

resolved Mar 04, 2025, 03:03 PM UTC

The operations team has corrected the issue with searching within the Aspen Help Center. If you have any continued trouble, please open a ticket with us.

Started
Mar 03, 2025, 07:41 PM UTC
Resolved
Mar 04, 2025, 03:03 PM UTC
Duration
19h 22m
Detected by Pingoru
Mar 03, 2025, 07:41 PM UTC

Affected components

Help Center

Update timeline

  1. investigating Mar 03, 2025, 07:41 PM UTC

    Our operations team has identified an issue with searching within the Aspen Help Center. We will update with more information as it becomes available. In the meantime, the rest of the Help Center is available for your use.

  2. resolved Mar 04, 2025, 03:03 PM UTC

    The operations team has corrected the issue with searching within the Aspen Help Center. If you have any continued trouble, please open a ticket with us.

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