ByWater Solutions incident

Aspen login problems

Resolved after 6 days 2 hours, affecting Hosted Services - Google, on April 24, 2025.

monitoring Apr 24, 2025, 04:03 PM UTC

The operations team found that there was an issue with a proxy server that affected a subset of BWS hosted partners. We have resolved the issue which was interrupting those partners, and will continue to monitor the situation.

Started
Apr 24, 2025, 03:11 PM UTC
Resolved
Apr 30, 2025, 05:16 PM UTC
Duration
6d 2h
Detected by Pingoru
Apr 24, 2025, 03:11 PM UTC

Affected components

Hosted Services - Google

Update timeline

  1. investigating Apr 24, 2025, 03:11 PM UTC

    Our operations team is investigating an issue concerning patrons' ability to log into Aspen Discovery. We will have an update in one hour.

  2. monitoring Apr 24, 2025, 04:03 PM UTC

    The operations team found that there was an issue with a proxy server that affected a subset of BWS hosted partners. We have resolved the issue which was interrupting those partners, and will continue to monitor the situation.

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