ByWater Solutions incident
Service interruptions in Koha and Request Tracker
Resolved after 3 hours 38 minutes, on June 20, 2025.
We have worked to resolve this issue with our upstream provider and will monitor for future problems of this type so we can respond promptly.
Update timeline
- investigating Jun 20, 2025, 05:03 PM UTC
Our operations team is investigating an issue affecting a subset of our hosted Koha partners, causing timeout errors and SSL handshake errors. It is also affecting our ticketing site. We will provide another update within one hour.
- investigating Jun 20, 2025, 06:11 PM UTC
Our upstream providers' engineers are looking into what's causing the packet loss that is causing interruptions in Koha and Request Tracker.
- resolved Jun 20, 2025, 08:41 PM UTC
We have worked to resolve this issue with our upstream provider and will monitor for future problems of this type so we can respond promptly.
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