ByWater Solutions incident

Observed Aspen searching issues

Resolved after 4 hours 48 minutes, affecting Hosted Services - Google, on August 27, 2025.

resolved Aug 27, 2025, 05:06 PM UTC

We identified a bug with Aspen that led to this issue. We fixed this and rolled out the fix to our partners.

Started
Aug 27, 2025, 12:18 PM UTC
Resolved
Aug 27, 2025, 05:06 PM UTC
Duration
4h 48m
Detected by Pingoru
Aug 27, 2025, 12:18 PM UTC

Affected components

Hosted Services - Google

Update timeline

  1. investigating Aug 27, 2025, 12:18 PM UTC

    Our operations team has identified an issue with keyword searching in Aspen. The issue is currently being worked on, and an update will be posted within 1 hour.

  2. identified Aug 27, 2025, 01:44 PM UTC

    The root cause of the issue has been identified and the team is working on a fix. We appreciate your reports, and will continue to update here as progress is made.

  3. identified Aug 27, 2025, 02:46 PM UTC

    The team is currently deploying the fix to impacted servers. Updates will continue here as we make progress.

  4. identified Aug 27, 2025, 03:45 PM UTC

    Work continues as we push the fix to impacted systems, thank you for your continued reports. Updates will continue to come as we make progress.

  5. resolved Aug 27, 2025, 05:06 PM UTC

    We identified a bug with Aspen that led to this issue. We fixed this and rolled out the fix to our partners.

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