ByWater Solutions incident

Interruptions to some Koha

Resolved after 1 hour 38 minutes, affecting Hosted Services - US, on September 24, 2025.

identified Sep 24, 2025, 03:54 PM UTC

Our operations team has identified the root issue, we are working with our upstream provider to resolve this issue. We will have another update in one hour.

Started
Sep 24, 2025, 03:14 PM UTC
Resolved
Sep 24, 2025, 04:52 PM UTC
Duration
1h 38m
Detected by Pingoru
Sep 24, 2025, 03:14 PM UTC

Affected components

Hosted Services - US

Update timeline

  1. investigating Sep 24, 2025, 03:14 PM UTC

    Our operations team has identified an issue with a subset of hosted Koha. We are working with our upstream provider to remediate, and will have an update within one hour.

  2. identified Sep 24, 2025, 03:54 PM UTC

    Our operations team has identified the root issue, we are working with our upstream provider to resolve this issue. We will have another update in one hour.

  3. resolved Sep 24, 2025, 04:52 PM UTC

    Partners should now see recovery across the board, we are monitoring closely.

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