ByWater Solutions incident

Aspen LiDA errors

Resolved after 10 days 20 hours, affecting LiDA, on July 9, 2026.

monitoring Jul 14, 2026, 09:11 PM UTC

Apple has accepted the Community LiDA 26.06.02 update. Some partner libraries will need a code update to their Aspen Discovery, scheduled for tonight's routine maintenance window.

Started
Jul 09, 2026, 05:00 PM UTC
Resolved
Jul 20, 2026, 01:53 PM UTC
Duration
10d 20h
Detected by Pingoru
Jul 09, 2026, 05:00 PM UTC

Affected components

LiDA

Update timeline

  1. investigating Jul 09, 2026, 05:00 PM UTC

    Due to an inter-server dependency on some Discovery systems, branded LiDA apps may not be able to establish a connection with the library. The community LIDA app is also impacted. The operations team is working on deploying a mitigation to alleviate LiDA outages, and broader underlying changes to remove this dependency entirely.

  2. identified Jul 09, 2026, 07:08 PM UTC

    Branded LiDA apps are now functional. The community app remains offline

  3. investigating Jul 10, 2026, 05:58 PM UTC

    We are continuing to work on restoring access to the Community LiDA app.

  4. investigating Jul 13, 2026, 02:25 PM UTC

    Our systems team is continuing to work on the community Aspen LiDA app

  5. monitoring Jul 14, 2026, 02:55 PM UTC

    Bugs in Community LiDA have been identified, patched and submitted to the app stores for review.

  6. monitoring Jul 14, 2026, 03:00 PM UTC

    The Community LiDA update has been accepted by Google Play store, and is available for download

  7. monitoring Jul 14, 2026, 09:11 PM UTC

    Apple has accepted the Community LiDA 26.06.02 update. Some partner libraries will need a code update to their Aspen Discovery, scheduled for tonight's routine maintenance window.

  8. resolved Jul 20, 2026, 01:53 PM UTC

    Community Aspen LiDA is once again functional for partner libraries

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