ByWater Solutions incident

Rackspace Network Issues

Resolved after 34 days 22 hours, on August 5, 2026.

monitoring Aug 05, 2026, 08:19 PM UTC

Our systems team is continuing to work with our upstream provider and monitor the situation. Further updates will come as we receive new information from Rackspace.

Started
Aug 05, 2026, 06:13 PM UTC
Resolved
Sep 09, 2026, 04:16 PM UTC
Duration
34d 22h
Detected by Pingoru
Aug 05, 2026, 06:13 PM UTC

Update timeline

  1. investigating Aug 05, 2026, 06:13 PM UTC

    We are currently working with our upstream provider to identify whether technical issues currently identified for their services is impacting our hosted Koha. We are investigating with our provider and will give updates as we have them.

  2. investigating Aug 05, 2026, 07:28 PM UTC

    Our systems team is continuing to work with our upstream provider to ensure their current outage has minimal impact to our hosted services. Another update will come in one hour.

  3. monitoring Aug 05, 2026, 08:19 PM UTC

    Our systems team is continuing to work with our upstream provider and monitor the situation. Further updates will come as we receive new information from Rackspace.

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