Bynder had 48 outages in the last 2 years totaling 226h 4m of downtime — averaging 2 incidents per month.
There were 48 Bynder outages since May 14, 2025 totaling 226h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re currently investigating reports of issues affecting login services the US-only region. Users may experience issues while logging in. Our team is working to identify the cause and will share updates as soon as possible.
This incident has been resolved.
We're currently investigating reports of issues affecting batch downloads in the Global region. Users may experience batch downloads failing; single-file downloads continue to work. Our team is working to identify the cause and will share updates as soon as possible.
Services should be working as expected, but we are monitoring the results to ensure full recovery.
The issue has been resolved. All services are working as expected.
We are currently investigating an issue in which DAT Transformation URLs are returning errors.
We are continuing to investigate this issue.
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
The issue has been resolved. All services are working as expected.
We are investigating an issue with delays to uploads/deletions to the Asset Bank on US portals.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue in which automations are not working as expected which can prevent upload.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.
The issue has been identified and a fix is being implemented.
A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets.
This incident has been resolved.
Customers using an Open Asset Bank, where parts of the DAM are accessible without logging in, may currently experience issues accessing it. Our technical teams are investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience caused.
This incident has been resolved.
We’re currently investigating reports of issues affecting the loading of metaproperty options during upload in all regions. Users may experience during upload or edit that metaproperty options will not display. Our team is working to identify the cause and will share updates as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating reports of issues affecting Public Links in our Global region. Users may experience Public Links (including DAT) not loading. The user might see a 50x error instead. Our team is working to identify the cause and will share updates as soon as possible.
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating reports of issues affecting the Asset Bank in the US region. Users may experience delays with assets showing up in Asset Bank after downloading. Our team is working to identify the cause and will share updates as soon as possible.
This incident has been resolved.
We’re currently investigating reports of intermittent time outs errors (504) in the Global region. Users may experience their portals being slow to respond or timing out. Our team has identified the cause and it's working on a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating reports of degraded performance in all regions. Users may experience slowness or time-out errors when using the platform. Our team is working to identify the cause and will share updates as soon as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating reports of issues affecting loading of portals. Users may experience being unable to access the login page of their portal or have difficulty loading the asset bank. Our team is working to identify the cause and will share updates as soon as possible.
The current issues being able to access portals is related to a current DNS issue with our service provider. We are in contact with the service provider regarding this issue. We will provide an update as soon as we can.
DNS resolution issues prevented services from being reached. The issue has been resolved. Services are working as expected.
We’re currently investigating reports of degraded performance affecting our global region. Users may experience page-loading delays. Our team is working to identify the cause and will share updates as soon as possible
An unexpected spike in traffic caused resource limits to be reached. The issue has been resolved. All services are working as expected
We’re currently investigating reports of issues affecting uploads in Global. Users may experience a few assets getting stuck in conversion during batch upload. While most files are processing normally, we are seeing instances where specific assets may become stuck in the "Processing" stage. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, If you encounter a stuck file, please save your successfully processed assets and attempt to re-upload the specific file that stalled.
This incident has been resolved.
We’re currently investigating reports of issues affecting the conversion of PDF and AI files in all regions. Users may experience lack of previews and thumbnails in the Asset Bank after uploading. Users may also experience Assets being stuck in the processing stage Our team is working to identify the cause and will share updates as soon as possible.
We are continuing to investigate this issue.
The issue has been resolved. All services are working as expected.
Users might have experienced uploads hanging on converting. We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
The issue has been resolved. All services are working as expected.
We’re currently investigating reports of issues affecting the indexing of newly uploaded assets in the Similarity Search, on the Global region. Users may experience newly uploaded assets not being available in Similarity Search. Existing assets can still be searched. Our team is working to identify the cause and will share updates as soon as possible.
Our team has released a fix that resolves the issue for newly uploaded assets. Previously uploaded assets may still be unindexed for Similarity Search. Our team continues to work on this issue.
Newly uploaded assets continue to be index properly. Previously uploaded assets are being indexed by our teams.
The issue has been resolved. All services are working as expected.
We’re currently investigating reports of login issues in the US East region. Users may experience errors in logging in and delays. Our team is working to identify the cause and will share updates as soon as possible.
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
The issue has been resolved. All services are working as expected.
We’re currently investigating reports of issues affecting Bynder services in the US east region. Users might not be able to log onto the Bynder platform. Our team is working to identify the cause and will share updates as soon as possible. Note: The delivery of assets is NOT impacted. DAT links and public links are operational
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Embedded Youtube videos may not display on your Homepage or inside CX for User Community Content, such as guides or landing pages. Our tech teams are working hard on having this resolved as quickly as possible.
The issue has been identified and a fix will be implemented tomorrow (CET time).
This incident has been resolved.
We’re currently investigating reports of issues affecting performance in our EU-Only region. Users may experience Asset thumbnails not loading. Our team is working to identify the cause and will share updates as soon as possible.
We have identified the issue, which is related to a specific configuration setting and affects only a single customer in the EU-Only region.
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
The issue has been resolved. All services are working as expected.
We’re currently investigating reports of issues affecting asset uploads and thumbnail generation in Global portals. Users may experience an error uploading assets or uploaded assets displaying without a thumbnail. Our team is working to identify the cause and will share updates as soon as possible.
A fix has been implemented and we are monitoring the results.
The issue has been resolved. All services are working as expected.
At approximately 11:00 Monday (CET) AWS has confirmed a widespread outage affecting at least 22 AWS services in the Bynder Global region. This is impacting both internal and customer-facing services that depend on these components. AWS has deployed an initial fix, and some recovery is being observed, but there is no ETA for full resolution. More information is available on the AWS Health Dashboard. A fix has been deployed and we are noticing services should be working as expected, but we are monitoring the results to ensure full recovery.
The issue has now been resolved and all the services should be working as expected. We will keep monitoring the results throughout the day to ensure full recovery.
This incident has been resolved.