Bynder incident

Print Brand Templates: Preview and Output File Not Generated

Resolved after 1 hour 5 minutes, affecting Print Brand Templates, on September 23, 2026.

investigating Sep 23, 2026, 02:37 PM UTC

When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.

Started: Sep 23, 2026, 02:37 PM UTC
Resolved: Sep 23, 2026, 03:42 PM UTC
Duration: 1h 5m
Detected by Pingoru: Sep 23, 2026, 02:37 PM UTC

Affected components

Print Brand Templates

Update timeline

investigating Sep 23, 2026, 02:37 PM UTC

When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
resolved Sep 23, 2026, 03:42 PM UTC

This incident has been resolved.

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