Resolved after 5 hours 42 minutes, affecting Uploads and Downloads and 1 more, on October 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2026, 03:29 PM UTC
We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
- identified Oct 20, 2026, 04:28 PM UTC
We have identified the cause of the issue. Metadata extraction for uploads on US-only portals is currently not working.
- identified Oct 20, 2026, 04:55 PM UTC
We are continuing to work on this issue. During this time uploads may become stuck and may not upload to US-only portals.
- identified Oct 20, 2026, 05:45 PM UTC
Degraded performance – Clipping paths and metadata on download We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.
- identified Oct 20, 2026, 05:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2026, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 09:12 PM UTC
This incident has been resolved.
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