Resolved after 16 hours 1 minute, affecting Asset Library, on August 20, 2026.
We are continuing to investigate reports of issues affecting asset conversions in us-only and eu-only portals. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.
Affected components
Update timeline
- investigating Aug 20, 2026, 04:26 PM UTC
We’re currently investigating reports of issues affecting asset conversions in us-only. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.
- investigating Aug 20, 2026, 05:17 PM UTC
We are continuing to investigate this issue.
- investigating Aug 20, 2026, 06:29 PM UTC
We are continuing to investigate reports of issues affecting asset conversions in us-only and eu-only portals. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.
- resolved Aug 21, 2026, 08:28 AM UTC
The issue has been resolved. All services are working as expected.
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