Bynder incident

Issues with Thumbnail Preview Generation and Derivative Creation

Minor Resolved View vendor source →

Bynder experienced a minor incident on April 22, 2026 affecting Global and US Only and 1 more component, lasting 21h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 09:46 PM UTC
Resolved
Apr 23, 2026, 07:40 PM UTC
Duration
21h 53m
Detected by Pingoru
Apr 22, 2026, 09:46 PM UTC

Affected components

GlobalUS OnlyDAT

Update timeline

  1. investigating Apr 22, 2026, 09:46 PM UTC

    We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.

  2. identified Apr 23, 2026, 12:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 23, 2026, 01:15 AM UTC

    A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets.

  4. resolved Apr 23, 2026, 07:40 PM UTC

    This incident has been resolved.