Bynder incident
Issues with Thumbnail Preview Generation and Derivative Creation
Resolved after 21 hours 53 minutes, affecting Global and US Only and 1 more, on April 22, 2026.
A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets.
Affected components
Update timeline
- investigating Apr 22, 2026, 09:46 PM UTC
We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.
- identified Apr 23, 2026, 12:46 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 23, 2026, 01:15 AM UTC
A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets.
- resolved Apr 23, 2026, 07:40 PM UTC
This incident has been resolved.
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