Bynder Outage History

We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.

We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible. Newly uploaded assets are being received, there is no need to re-upload them.

We’re currently investigating reports that uploaded assets are not appearing in Assetbank in the Global region. Users in this region may experience this. Our team is working to identify the cause and will share updates as soon as possible.

We are currently investigating an issue in which Studio is not loading for portals on the US region.

We are continuing to investigate this issue.

We are currently investigating an issue in which Studio is not loading for portals on the US region.

We are continuing to investigate this issue.

When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.

Currently Print Brand Templates can't be generated and exported to PDF. Our tech teams are working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you.

We’re currently investigating reports of issues with downloading assets in the Global and EU region. Users may experience that downloads do not initiate. Our team is working to identify the cause and will share updates as soon as possible.

We’re currently investigating reports of issues affecting asset conversions in us-only. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.

We are continuing to investigate this issue.

We are continuing to investigate reports of issues affecting asset conversions in us-only and eu-only portals. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.

We're currently investigating issues affecting our Asset Converters. Users may experience Assets not converting during upload. Our team is working on a fix and will share updates as soon as possible.

We’re currently investigating reports of issues affecting Shared Collections. Users may experience Shared Collections consistently reloading. Our team is working to identify the cause and will share updates as soon as possible.

You may not see assets in the Asset Bank and public links may not be working at the moment resulting in assets not displaying on your external pages and/or platforms. Our tech teams are investigating the issue and working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you

We’re currently investigating reports of issues affecting Assets in all regions. Users may experience delays with assets appearing in the Asset Bank. Our team is working to identify the cause and will share updates as soon as possible.

We’re currently investigating reports of issues affecting loading of the asset bank in Global. Users may experience the asset bank being slow to load or showing up as empty. Our team is working to identify the cause and will share updates as soon as possible.

Public links and predictable URL's are also effected and may not function properly at this time. Our teams are continuing to investigate this issue and we will share more updates as soon as possible.

You may experience issues with our video conversions, which may result in not seeing a video preview. Some other services may be impacted too. Our tech team is working hard on having this resolved as quickly as possible. Our apologies for any inconvenience.

We are continuing to investigate this issue.

We are currently investigating reports of failures when downloading older assets. Users may encounter download failures during this time. Our team is working to identify the cause and will share updates as soon as possible.

We’re currently investigating reports of issues affecting CXUC in EU- and US-only regions; the Global region is not affected. Users may experience issues creating or changing guides in CXUC (Brand Guidelines). Our team is working to identify the cause and will share updates as soon as possible.

We’re currently investigating reports of issues with assets displaying in the asset bank in Global. Users may experience delays in newly uploaded assets displaying in the asset bank. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading to your portal. Assets are saved and will be displayed with a delay.

We’re currently investigating reports of issues affecting login services the US-only region. Users may experience issues while logging in. Our team is working to identify the cause and will share updates as soon as possible.

We're currently investigating reports of issues affecting batch downloads in the Global region. Users may experience batch downloads failing; single-file downloads continue to work. Our team is working to identify the cause and will share updates as soon as possible.

We are currently investigating an issue in which DAT Transformation URLs are returning errors.

We are continuing to investigate this issue.

We are investigating an issue with delays to uploads/deletions to the Asset Bank on US portals.

We are currently investigating an issue in which automations are not working as expected which can prevent upload.

We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.