Resolved after 3 hours 37 minutes, affecting Downloads and Global, on September 25, 2025.
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
Affected components
Update timeline
- investigating Sep 25, 2025, 11:47 AM UTC
We’re currently investigating reports of issues affecting downloads in our global region. Users may experience (batch) downloads not starting. Our team is working to identify the cause and will share updates as soon as possible.
- identified Sep 25, 2025, 11:53 AM UTC
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.
- monitoring Sep 25, 2025, 12:00 PM UTC
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
- resolved Sep 25, 2025, 03:24 PM UTC
This incident has been resolved.
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