Bynder incident

Issues with degraded performance in EU-Only

Minor Resolved View vendor source →

Bynder experienced a minor incident on November 5, 2025 affecting Asset Library and EU Only, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 11:49 AM UTC
Resolved
Nov 05, 2025, 12:30 PM UTC
Duration
40m
Detected by Pingoru
Nov 05, 2025, 11:49 AM UTC

Affected components

Asset LibraryEU Only

Update timeline

  1. investigating Nov 05, 2025, 10:02 AM UTC

    We’re currently investigating reports of issues affecting performance in our EU-Only region. Users may experience Asset thumbnails not loading. Our team is working to identify the cause and will share updates as soon as possible.

  2. identified Nov 05, 2025, 11:49 AM UTC

    We have identified the issue, which is related to a specific configuration setting and affects only a single customer in the EU-Only region.

  3. monitoring Nov 05, 2025, 01:21 PM UTC

    We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.

  4. resolved Nov 05, 2025, 03:04 PM UTC

    The issue has been resolved. All services are working as expected.