Resolved after 2 hours 28 minutes, affecting Asset Library and EU Only, on November 5, 2025.
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
Affected components
Update timeline
- investigating Nov 05, 2025, 10:02 AM UTC
We’re currently investigating reports of issues affecting performance in our EU-Only region. Users may experience Asset thumbnails not loading. Our team is working to identify the cause and will share updates as soon as possible.
- identified Nov 05, 2025, 11:49 AM UTC
We have identified the issue, which is related to a specific configuration setting and affects only a single customer in the EU-Only region.
- monitoring Nov 05, 2025, 01:21 PM UTC
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
- resolved Nov 05, 2025, 03:04 PM UTC
The issue has been resolved. All services are working as expected.
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