Bynder incident
Issues with Similarity Search on the Global region
Bynder experienced a minor incident on December 8, 2025 affecting AI search experience, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2025, 03:26 PM UTC
We’re currently investigating reports of issues affecting the indexing of newly uploaded assets in the Similarity Search, on the Global region. Users may experience newly uploaded assets not being available in Similarity Search. Existing assets can still be searched. Our team is working to identify the cause and will share updates as soon as possible.
- identified Dec 08, 2025, 06:10 PM UTC
Our team has released a fix that resolves the issue for newly uploaded assets. Previously uploaded assets may still be unindexed for Similarity Search. Our team continues to work on this issue.
- monitoring Dec 09, 2025, 05:15 PM UTC
Newly uploaded assets continue to be index properly. Previously uploaded assets are being indexed by our teams.
- resolved Dec 10, 2025, 09:56 AM UTC
The issue has been resolved. All services are working as expected.