Resolved after 1 hour 34 minutes, affecting Asset Library and Uploads, on January 30, 2026.
We are continuing to investigate this issue.
Affected components
Asset LibraryUploads
Update timeline
- investigating Jan 30, 2026, 09:25 AM UTC
We’re currently investigating reports of issues affecting the conversion of PDF and AI files in all regions. Users may experience lack of previews and thumbnails in the Asset Bank after uploading. Users may also experience Assets being stuck in the processing stage Our team is working to identify the cause and will share updates as soon as possible.
- investigating Jan 30, 2026, 09:30 AM UTC
We are continuing to investigate this issue.
- resolved Jan 30, 2026, 10:59 AM UTC
The issue has been resolved. All services are working as expected.
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