Bynder incident

Issues with Asset Conversion in US/EU/Global region

Minor Resolved View vendor source →

Bynder experienced a minor incident on January 30, 2026 affecting Asset Library and Uploads, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 09:25 AM UTC
Resolved
Jan 30, 2026, 10:59 AM UTC
Duration
1h 34m
Detected by Pingoru
Jan 30, 2026, 09:25 AM UTC

Affected components

Asset LibraryUploads

Update timeline

  1. investigating Jan 30, 2026, 09:25 AM UTC

    We’re currently investigating reports of issues affecting the conversion of PDF and AI files in all regions. Users may experience lack of previews and thumbnails in the Asset Bank after uploading. Users may also experience Assets being stuck in the processing stage Our team is working to identify the cause and will share updates as soon as possible.

  2. investigating Jan 30, 2026, 09:30 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 30, 2026, 10:59 AM UTC

    The issue has been resolved. All services are working as expected.