bvoip experienced a minor incident on June 24, 2026 affecting Control - Multi-Tenant Management Portal and Control - Multi-Tenant Management Portal (1Stream Control Portal - Central Services - North America), lasting 6d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 24, 2026, 11:33 AM UTC
We are aware and are in the middle of resolving an sign-in issue in our North America control portal region
- monitoring Jun 24, 2026, 11:56 AM UTC
We have resolved the sign-in issue in North America via all control portal url's. Switching status of this incident to monitoring
- monitoring Jun 24, 2026, 05:19 PM UTC
We are following up from an issue that started earlier today that was originally thought to be all North America accounts but is now narrowed down to just accounts in our Virginia data center. We are looking into a repeat occurrence of errors with the control portal functions specific to that location. We are in the process of re-routing those functions elsewhere to work around the current errors that are being reported.
- monitoring Jun 24, 2026, 06:00 PM UTC
At this time all control portal functions in Virginia are operating normally. We are setting this back to monitoring