bvoip experienced a minor incident on July 26, 2026 affecting Cloud UC Platform and SBC Layer (DP: LOS ANGELES, CA), lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 26, 2026, 11:31 AM UTC
This is a retroactive incident post. Our data center vendor in Los Angeles advised us there was a partial connectivity outage in Los Angeles has been since been resolved, The issue started at 11:34pm and resolved as 3:04 Los Angeles time. Total duration of the issue was 3 hours and 40 minutes. This is what was reported to us: The incident was caused by a hardware failure in one of the network devices serving the affected servers. The faulty component was replaced, and an additional software adjustment was required during the recovery process before normal operation could be restored.