bvoip experienced a minor incident on May 29, 2026 affecting Cloud UC Platform and SBC Layer (DP: DALLAS, TX), lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Cloud UC PlatformSBC Layer (DP: DALLAS, TX)
Update timeline
- investigating May 29, 2026, 02:40 AM UTC
We have been alerted and confirm one of our server clusters in the Dallas data center is unreachable. We are investigating
- investigating May 29, 2026, 02:49 AM UTC
We our in touch with our data center vendor in Dallas who is investigating locally
- identified May 29, 2026, 03:08 AM UTC
Our Dallas data center vendor confirms that a failed device needs to be replaced. We are moving forward with equipment swap.
- identified May 29, 2026, 06:41 AM UTC
Equipment replacement has been completed by our Dallas data center vendor. Affected accounts are starting to return back to normal.
- monitoring May 29, 2026, 07:27 AM UTC
All systems in Dallas back to normal. Monitoring