bvoip incident

Issue with some accounts in LA Data Center

Minor Resolved View vendor source →

bvoip experienced a minor incident on May 18, 2026 affecting Cloud UC Platform and SBC Layer (DP: LOS ANGELES, CA), lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 10:53 AM UTC
Resolved
May 18, 2026, 02:57 PM UTC
Duration
4h 4m
Detected by Pingoru
May 18, 2026, 10:53 AM UTC

Affected components

Cloud UC PlatformSBC Layer (DP: LOS ANGELES, CA)

Update timeline

  1. investigating May 18, 2026, 10:53 AM UTC

    We are investigating an issue affecting some customers based out of our Los Angeles Data center. Our systems indicate its specific to one cluster.

  2. monitoring May 18, 2026, 11:39 AM UTC

    All services in Los Angeles are back to normal. We are doing some checking with our data center vendor to review this specific cluster. Monitoring.