Business Fitness incident
Degraded Performance - Active Workpaper add-in missing or unavailable
Resolved after 19 days 19 hours, affecting Active Workpapers (Add-in) and Active Workpapers (Add-in), on June 4, 2026.
**Update:** We have released a temporary workaround for the Microsoft deployment issue affecting the Workpapers add-in. Microsoft has expedited a replacement version of the Workpapers add-in that installs as a new Excel add-in, bypassing the caching and update issues impacting the current version. Internal testing and customer validation have confirmed that it provides the same functionality as the existing add-in. Customers can deploy the replacement add-in through the Microsoft 365 Admin Centre using the same deployment process as the current add-in. Deployment instructions are available in the knowledge base article below. We continue to work with Microsoft while their engineering team investigates and resolves the underlying issue with the original add-in.
Affected components
Update timeline
- investigating Jun 04, 2026, 04:36 AM UTC
We are aware of the issue some users are experiencing with accessing the Active Workpapers excel add-in. We are currently investigating and working with Microsoft to resolve this and will continue to update this notice as more information becomes available. We apologise for any inconvenience caused.
- identified Jun 05, 2026, 07:10 AM UTC
We have escalated this issue to Microsoft, who have identified the cause and are working on a fix. We will share more updates as they become available.
- monitoring Jun 09, 2026, 12:30 AM UTC
**Update:** We have released a temporary workaround for the Microsoft deployment issue affecting the Workpapers add-in. Microsoft has expedited a replacement version of the Workpapers add-in that installs as a new Excel add-in, bypassing the caching and update issues impacting the current version. Internal testing and customer validation have confirmed that it provides the same functionality as the existing add-in. Customers can deploy the replacement add-in through the Microsoft 365 Admin Centre using the same deployment process as the current add-in. Deployment instructions are available in the knowledge base article below. We continue to work with Microsoft while their engineering team investigates and resolves the underlying issue with the original add-in.
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