Partial Data Integration Outage

Update timeline

1. identified Feb 18, 2026, 09:16 PM UTC

   Status: Identified We have identified the cause of the incident impacting event-driven data integrations, causing issues with data generating in outbound reports to clients across CLA and CLA+ beginning on 02/13. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue. Affected components Client Data Integrations (Partial outage) Client Data Integrations (Partial outage)

2. investigating Feb 18, 2026, 09:20 PM UTC

   Status: Investigating We are investigating an incident impacting event-driven data integrations, causing issues with data generating in outbound reports or API calls to clients across CLA and CLA+ beginning on 02/13. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue. Affected components Client Data Integrations (Partial outage) Client Data Integrations (Partial outage)

3. identified Feb 18, 2026, 10:41 PM UTC

   Status: Identified We have identified the cause of the incident impacting event-driven data integrations, causing issues with data generating in outbound reports or API calls to clients across CLA and CLA+ beginning on 02/17. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue. Affected components Client Data Integrations (Partial outage) Client Data Integrations (Partial outage)

4. monitoring Feb 19, 2026, 12:19 AM UTC

   Status: Monitoring At approximately 6:00 PM CST on 02/18, we implemented a fix for the issue that caused data generation failures in outbound reports and API calls impacting event-driven integrations in CLA+ beginning at roughly 5:00 AM CST on 02/17. We are actively monitoring the system to ensure the fix is fully effective and that all functionality has been restored. We are also working directly with affected clients to ensure any delayed or impacted data is delivered as expected. Thank you for your patience during this time. We apologize for any inconvenience this has caused. Affected components Client Data Integrations (Operational) Client Data Integrations (Partial outage)

5. resolved Feb 19, 2026, 12:35 AM UTC

   Status: Resolved As of 6:30pm we’ve confirmed full resolution of the issue that caused data generation failures in outbound reports and API calls impacting event-driven integrations in CLA+ beginning at roughly 5:00 AM CST on 02/17. Thank you for your patience. We apologize for any inconvenience this caused. Affected components Client Data Integrations (Operational) Client Data Integrations (Operational)