Builder.io Outage History

We have identified a likely cause of the elevated p99 latency affecting the Content API. Customers may be experiencing slow API responses and timeouts/errors. Our team is actively investigating and working on a fix. We will provide another update as soon as we have more information.

We have determined that the elevated p99 latency on the Content API is caused by an issue with our upstream database provider. We are actively working with them to resolve the issue and will provide another update as soon as we have more information.

We are still working with our upstream database provider to resolve the elevated p99 latency on the Content API. We will share another update as soon as information is available.

We have identified the root cause of the issue affecting the creation of new branches and Projects, along with Projects that have been inactive for more than 2 hours. Our engineering team is actively working on a fix. We will continue to provide updates as progress is made.

We are currently experiencing performance degradation due to issues with an upstream provider. This may impact the responsiveness or availability of certain Cloud Projects. Our team is actively monitoring the situation and we will provide updates as more information becomes available.

An upstream incident impacting our platform has been reported. The issue is related to AWS experiencing severe issues: https://health.aws.amazon.com/health/status

The issue is related to AWS experiencing some issues: https://health.aws.amazon.com/health/status

We have identified an increase in latency from our Google Firestore database cluster. Customers may be seeing elevated instances of 429 responses.

A DNS issue with our infrastructure provider is preventing new Projects from being launched.

We are experiencing an issue with one of our upstream providers.

We have identified the issue impacting the Builder platform, including the Content API and related services, and have taken steps toward recovery. Most services are now operational, though some customers may still experience intermittent issues. We will continue monitoring closely until full recovery is confirmed.

We have identified the issue affecting the Builder platform as stemming from problems with an upstream provider. Our team is working with the provider to mitigate the impact. We will continue to share updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We’ve identified the cause of the issue affecting access to some existing Projects. Our team is still actively working on a resolution and monitoring progress closely. We’ll share further updates as we continue remediation efforts.

We’re continuing to work on resolving the issue impacting access to some existing Projects. Remediation efforts are still in progress. We’ll provide another update as soon as we have more to share.

The issue causing the service interruption affecting Content API has been identified. Our team is working on implementing a fix to restore functionality. We will provide further updates as progress is made.

The issue with Projects prompt UI being stuck in a Generating state has been identified. New branches should function as intended. A fix is being implemented for existing branches.

We’ve identified the issue impacting Projects and their associated branches. Our team is implementing a fix and will provide further updates as progress is made.

The Projects feature is currently experiencing slower speeds due to an issue with an upstream provider. We are currently working with our provider to resolve the issue.

We are experiencing partial outage on the webapp side due to our feature flag provider being down

There is currently an issue with an external provider that prevents users from creating any new Projects branches. We are working with our provider to bring this functionality back online.