Builder.io had 33 outages in the last 2 years totaling 31h 0m of downtime — averaging 1.4 incidents per month.
There were 33 Builder.io outages since August 6, 2024 totaling 31h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
Due to an integration issue with our email provider, outbound emails from Builder.io are not being sent currently. That includes user invite emails as well as form submission emails. We are working with our provider to bring this functionality back online.
This incident has been resolved.
We are experiencing an issue in the webapp. Details to be followed soon
This incident has been resolved.
We are noticing high latency and higher than normal error rates with our underlying caching infrastructure. We are currently investigating the root cause
This incident has been resolved.
We have noticed a higher than normal error rate on the content api, along with increased latencies. We are currently investigating the issue.
An underlying infrastructure was having issues. We have rolled out a fix to change it and are monitoring the status. Content APIs should now be back to normal, other APIs are being evaluated
The underlying infrastructure issue is now resolved; all service availability should be resumed. Further details will be provided at a later stage.
Figma Imports were unable to complete due to an issue processing images inside of the Figma plugin. The plugin was rolled back.
When the GraphQL API was deployed to release a performance improvement in model field selection, a regression was introduced for customers who only selected the content model from the model, which is a primary usecase of our Gatsby integration. This resulted in the API returning results with an empty content field. The GraphQL API was rolled back to fix the issue.
We are currently experiencing errors across our API due to an issue in one of our infrastructure components.
The source of the issue has been identified and the problem is now resolved. All systems are back to normal.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.