Investigating elevated p99 latency

Update timeline

1. investigating Mar 20, 2026, 01:42 PM UTC

   p99 latency is elevated across the Content API

2. identified Mar 20, 2026, 03:14 PM UTC

   We have identified a likely cause of the elevated p99 latency affecting the Content API. Customers may be experiencing slow API responses and timeouts/errors. Our team is actively investigating and working on a fix. We will provide another update as soon as we have more information.

3. monitoring Mar 20, 2026, 04:53 PM UTC

   We have identified that the elevated p99 latency on the Content API was caused by latency introduced by our upstream database provider. We are actively monitoring performance and will provide another update as soon as we have more information.

4. identified Mar 20, 2026, 06:49 PM UTC

   We have determined that the elevated p99 latency on the Content API is caused by an issue with our upstream database provider. We are actively working with them to resolve the issue and will provide another update as soon as we have more information.

5. identified Mar 20, 2026, 08:49 PM UTC

   We are still working with our upstream database provider to resolve the elevated p99 latency on the Content API. We will share another update as soon as information is available.

6. resolved Mar 20, 2026, 09:42 PM UTC

   This incident has been resolved.