Builder.io Outage History
Builder.io is up right nowPingoru has recorded 50 incidents for Builder.io: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Minor September 1, 2026 Issues Creating New Branches for Projects 38m Projects
Started Sep 01, 2026, 04:02 PM UTC· resolved Sep 01, 2026, 04:40 PM UTC
- investigating Sep 01, 2026, 04:02 PM UTC
We’re investigating an issue affecting the creation of new branches in Projects. Some users may encounter errors or delays when attempting to create a branch. Existing projects and branches remain available. We’ll provide another update as soon as we have more information.
- monitoring Sep 01, 2026, 04:22 PM UTC
New branch creation in Projects has returned to normal. We’re monitoring to ensure it remains stable.
- resolved Sep 01, 2026, 04:40 PM UTC
The issue affecting new branch creation in Projects has been resolved. New branches are being created normally, and the service remains stable.
Minor August 21, 2026 Slightly elevated Content API latency 2h 20m Content Delivery APIs
Started Aug 21, 2026, 04:11 PM UTC· resolved Aug 21, 2026, 06:31 PM UTC
- investigating Aug 21, 2026, 04:11 PM UTC
We’re investigating slightly elevated p99 latency affecting the Content API. The API remains operational, but a small percentage of requests may take longer than usual. We’ll provide another update as more information becomes available.
- monitoring Aug 21, 2026, 05:47 PM UTC
Content API p99 latency has returned to normal levels. We’re monitoring the service to ensure it remains stable.
- resolved Aug 21, 2026, 06:31 PM UTC
This incident has been resolved. Content API p99 latency remains at normal levels, and the service is operating normally.
Minor March 20, 2026 Investigating elevated p99 latency 8h Content Delivery APIs
Started Mar 20, 2026, 01:42 PM UTC· resolved Mar 20, 2026, 09:42 PM UTC
- investigating Mar 20, 2026, 01:42 PM UTC
p99 latency is elevated across the Content API
- identified Mar 20, 2026, 03:14 PM UTC
We have identified a likely cause of the elevated p99 latency affecting the Content API. Customers may be experiencing slow API responses and timeouts/errors. Our team is actively investigating and working on a fix. We will provide another update as soon as we have more information.
- monitoring Mar 20, 2026, 04:53 PM UTC
We have identified that the elevated p99 latency on the Content API was caused by latency introduced by our upstream database provider. We are actively monitoring performance and will provide another update as soon as we have more information.
- identified Mar 20, 2026, 06:49 PM UTC
We have determined that the elevated p99 latency on the Content API is caused by an issue with our upstream database provider. We are actively working with them to resolve the issue and will provide another update as soon as we have more information.
- identified Mar 20, 2026, 08:49 PM UTC
We are still working with our upstream database provider to resolve the elevated p99 latency on the Content API. We will share another update as soon as information is available.
- resolved Mar 20, 2026, 09:42 PM UTC
This incident has been resolved.
Major March 17, 2026 Service Distruption affecting Projects 1h 2m Projects
Started Mar 17, 2026, 07:17 PM UTC· resolved Mar 17, 2026, 08:20 PM UTC
- investigating Mar 17, 2026, 07:17 PM UTC
We are currently investigating an issue affecting the initialization of new branches and Projects, as well as Projects that have not been active in the past 2 hours. Affected users may experience delays or failures when attempting to load or run these Projects. Our engineering team is actively investigating the root cause.
- identified Mar 17, 2026, 07:54 PM UTC
We have identified the root cause of the issue affecting the creation of new branches and Projects, along with Projects that have been inactive for more than 2 hours. Our engineering team is actively working on a fix. We will continue to provide updates as progress is made.
- monitoring Mar 17, 2026, 08:02 PM UTC
A fix has been deployed for the issue affecting the creation of new branches and Projects, along with Projects that have been inactive for more than 2 hours. We are seeing Projects and branches functioning as expected and are actively monitoring the results. If you are still experiencing issues, please try again in a few minutes. We will provide a final update once the incident is fully resolved.
- monitoring Mar 17, 2026, 08:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 17, 2026, 08:20 PM UTC
This incident has been resolved. The issue affecting the creation of new branches and Projects, along with Projects that have been inactive for more than 2 hours, is no longer impacting users. All Projects and branches are functioning as expected. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support team.
Minor December 4, 2025 Performance Degradation for Projects due to Upstream Provider 2h 8m Projects, Fly.io Machines API
Started Dec 04, 2025, 06:27 PM UTC· resolved Dec 04, 2025, 08:36 PM UTC
- identified Dec 04, 2025, 06:27 PM UTC
We are currently experiencing performance degradation due to issues with an upstream provider. This may impact the responsiveness or availability of certain Cloud Projects. Our team is actively monitoring the situation and we will provide updates as more information becomes available.
- monitoring Dec 04, 2025, 07:46 PM UTC
The upstream provider has implemented a fix for the issue causing performance degradation. We are closely monitoring the situation to ensure full stability. We will continue to provide updates as needed.
- resolved Dec 04, 2025, 08:36 PM UTC
The issue with the upstream provider has been fully resolved. System performance has returned to normal, and all affected services are operating as expected.
Major October 20, 2025 Upstream incident reported 25m AWS cloudfront
Started Oct 20, 2025, 03:47 PM UTC· resolved Oct 20, 2025, 04:13 PM UTC
- identified Oct 20, 2025, 03:47 PM UTC
An upstream incident impacting our platform has been reported. The issue is related to AWS experiencing severe issues: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 03:51 PM UTC
The issue is related to AWS experiencing some issues: https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 04:13 PM UTC
We have implemented a temporary workaround to avoid the service which has the AWS dependency to avoid the AWS outages.
Major October 2, 2025 Elevated Content API latency 14m Content Delivery APIs
Started Oct 02, 2025, 10:16 PM UTC· resolved Oct 02, 2025, 10:31 PM UTC
- identified Oct 02, 2025, 10:16 PM UTC
We have identified an increase in latency from our Google Firestore database cluster. Customers may be seeing elevated instances of 429 responses.
- resolved Oct 02, 2025, 10:31 PM UTC
This incident has been resolved.
Minor September 29, 2025 Elevated Latency on some Content API calls 21m Content Delivery APIs
Started Sep 29, 2025, 10:09 PM UTC· resolved Sep 29, 2025, 10:31 PM UTC
- investigating Sep 29, 2025, 10:09 PM UTC
We are currently investigating this issue.
- resolved Sep 29, 2025, 10:31 PM UTC
Read latency on the primary caching infrastructure became elevated and latency increased as traffic was gradually failed over to backup caching infrastructure.
Minor September 15, 2025 New Fusion Projects failing to start 1h 20m Projects, Fly.io Machines API
Started Sep 15, 2025, 03:39 PM UTC· resolved Sep 15, 2025, 05:00 PM UTC
- identified Sep 15, 2025, 03:39 PM UTC
A DNS issue with our infrastructure provider is preventing new Projects from being launched.
- resolved Sep 15, 2025, 05:00 PM UTC
This incident has been resolved.
Minor September 8, 2025 Content API partial outage 54m Content Delivery APIs
Started Sep 08, 2025, 12:22 PM UTC· resolved Sep 08, 2025, 01:16 PM UTC
- investigating Sep 08, 2025, 12:22 PM UTC
We are currently investigating this issue.
- monitoring Sep 08, 2025, 12:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2025, 01:16 PM UTC
This incident has been resolved.
Minor September 8, 2025 Projects: Service disruption 3h 56m Projects
Started Sep 08, 2025, 07:56 AM UTC· resolved Sep 08, 2025, 11:53 AM UTC
- identified Sep 08, 2025, 07:56 AM UTC
We are experiencing an issue with one of our upstream providers.
- resolved Sep 08, 2025, 11:53 AM UTC
This incident has been resolved.
Critical August 28, 2025 Builder Platform Service Disruption 3h 17m Content Delivery APIs, Google Cloud Platform Cloud Filestore
Started Aug 28, 2025, 08:24 PM UTC· resolved Aug 28, 2025, 11:41 PM UTC
- investigating Aug 28, 2025, 08:24 PM UTC
We are currently investigating a service disruption impacting the Content API service. Users may experience elevated error rates at this time. Our engineering team is actively working to identify the root cause. We will provide an update as soon as more information is available.
- investigating Aug 28, 2025, 08:39 PM UTC
We are still actively investigating an incident that is impacting the Builder platform as a whole, including the Content API and related services. Our engineering team is actively working to identify the root cause and will provide updates as more information becomes available.
- identified Aug 28, 2025, 09:12 PM UTC
We have identified the issue impacting the Builder platform, including the Content API and related services, and have taken steps toward recovery. Most services are now operational, though some customers may still experience intermittent issues. We will continue monitoring closely until full recovery is confirmed.
- identified Aug 28, 2025, 09:41 PM UTC
We have identified the issue affecting the Builder platform as stemming from problems with an upstream provider. Our team is working with the provider to mitigate the impact. We will continue to share updates as more information becomes available.
- monitoring Aug 28, 2025, 10:14 PM UTC
The Google Cloud Firestore team has addressed the underlying issue which caused the performance degradation. Traffic is now healthy across the site and APIs.
- monitoring Aug 28, 2025, 10:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 28, 2025, 11:41 PM UTC
The issue impacting the Builder platform has been fully resolved. All services are now operating normally.
Minor August 13, 2025 We are aware of an issue affecting some customers that causes the builder web application to not load correctly 45m Content Management and Web App
Started Aug 13, 2025, 01:53 PM UTC· resolved Aug 13, 2025, 02:39 PM UTC
- investigating Aug 13, 2025, 01:53 PM UTC
We are actively working on remedial steps.
- monitoring Aug 13, 2025, 02:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 02:39 PM UTC
This incident has been resolved.
Minor August 5, 2025 Incident with Pull Requests 25m Projects
Started Aug 05, 2025, 03:58 PM UTC· resolved Aug 05, 2025, 04:23 PM UTC
- investigating Aug 05, 2025, 03:58 PM UTC
We are currently experiencing issues with our third party provider GitHub, for updates, please follow: https://www.githubstatus.com/
- resolved Aug 05, 2025, 04:23 PM UTC
GitHub is reporting that All Systems are Operational.
Minor July 29, 2025 Issue with projects loading 9m Projects
Started Jul 29, 2025, 05:46 PM UTC· resolved Jul 29, 2025, 05:55 PM UTC
- investigating Jul 29, 2025, 05:46 PM UTC
We are having an issue with a third party provider that may affect the loading of projects.
- resolved Jul 29, 2025, 05:55 PM UTC
This incident has been resolved.
Minor July 28, 2025 Content API Rate Limited –
Started Jul 28, 2025, 01:30 AM UTC· resolved Jul 28, 2025, 01:30 AM UTC
- resolved Jul 28, 2025, 07:39 PM UTC
Partially elevated error rates on the Content API calls due to a rate limit issue within our CDN.
Minor July 25, 2025 Issues with Projects loading 6h 18m Projects
Started Jul 25, 2025, 04:15 PM UTC· resolved Jul 25, 2025, 10:34 PM UTC
- investigating Jul 25, 2025, 04:15 PM UTC
We are currently experiencing issues retrieving data for some existing Projects, which may prevent them from loading as expected. Our team is actively investigating and working to implement a resolution
- identified Jul 25, 2025, 04:17 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 25, 2025, 06:04 PM UTC
We’ve identified the cause of the issue affecting access to some existing Projects. Our team is still actively working on a resolution and monitoring progress closely. We’ll share further updates as we continue remediation efforts.
- identified Jul 25, 2025, 08:33 PM UTC
We’re continuing to work on resolving the issue impacting access to some existing Projects. Remediation efforts are still in progress. We’ll provide another update as soon as we have more to share.
- monitoring Jul 25, 2025, 09:02 PM UTC
A fix has been implemented. Access to existing Projects has been restored, and systems are currently performing as expected. We are continuing to observe stability and will provide a final update once full resolution is confirmed.
- resolved Jul 25, 2025, 10:34 PM UTC
The issue affecting access to existing Projects has been fully resolved. All systems are operating normally, and no further impact is expected. Thank you for your patience while we worked to restore full functionality.
Major July 9, 2025 Service Interruption for Content API 2h 55m Content Delivery APIs
Started Jul 09, 2025, 08:09 PM UTC· resolved Jul 09, 2025, 11:05 PM UTC
- investigating Jul 09, 2025, 08:09 PM UTC
We are experiencing a service interruption for the Content API that may result in elevated errors. Our team is actively investigating the issue.
- identified Jul 09, 2025, 10:01 PM UTC
The issue causing the service interruption affecting Content API has been identified. Our team is working on implementing a fix to restore functionality. We will provide further updates as progress is made.
- monitoring Jul 09, 2025, 10:15 PM UTC
We have implemented a fix to address the service interruption affecting Content API. Our engineering team is actively monitoring the service to ensure stability and confirm that functionality has been restored. We will continue to watch the situation closely and will provide further updates as needed.
- resolved Jul 09, 2025, 11:05 PM UTC
The underlying cause of the Content API service interruption has been addressed and has remained stable throughout our monitoring. All affected services have been restored and are operational at this time.
Minor July 2, 2025 Projects prompt UI gets stuck at Generating state 1h 30m Projects
Started Jul 02, 2025, 03:25 PM UTC· resolved Jul 02, 2025, 04:56 PM UTC
- investigating Jul 02, 2025, 03:25 PM UTC
We are currently experiencing an issue in Projects where the prompt UI gets stuck in a Generating state. Our team is actively investigating the issue.
- identified Jul 02, 2025, 04:20 PM UTC
The issue with Projects prompt UI being stuck in a Generating state has been identified. New branches should function as intended. A fix is being implemented for existing branches.
- resolved Jul 02, 2025, 04:56 PM UTC
This incident has been resolved.
Minor June 23, 2025 Fusion machine creation failing 43m Projects, Fly.io Machines API
Started Jun 23, 2025, 07:49 PM UTC· resolved Jun 23, 2025, 08:32 PM UTC
- monitoring Jun 23, 2025, 07:49 PM UTC
An upstream issue with one of our cloud providers for Fusion is preventing us from being able to create or open projects.
- monitoring Jun 23, 2025, 07:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 23, 2025, 08:32 PM UTC
This incident has been resolved.
Minor June 20, 2025 Projects is experiencing sporadic issues for starting servers 1h 24m Projects
Started Jun 20, 2025, 04:41 PM UTC· resolved Jun 20, 2025, 06:06 PM UTC
- investigating Jun 20, 2025, 04:41 PM UTC
We are currently seeing issues with Projects not loading. Our team is actively investigating.
- monitoring Jun 20, 2025, 04:55 PM UTC
Our team has implemented a fix and Projects should now load as expected. We are monitoring the results.
- resolved Jun 20, 2025, 06:06 PM UTC
We’ve addressed the root cause of the service disruption. Projects are loading as expected.
Minor June 16, 2025 Service disruption for Projects 6h 11m Projects
Started Jun 16, 2025, 11:09 PM UTC· resolved Jun 17, 2025, 05:21 AM UTC
- investigating Jun 16, 2025, 11:09 PM UTC
We are experiencing service issues around loading Projects and branches. We are actively investigating.
- identified Jun 17, 2025, 02:14 AM UTC
We’ve identified the issue impacting Projects and their associated branches. Our team is implementing a fix and will provide further updates as progress is made.
- monitoring Jun 17, 2025, 04:31 AM UTC
A fix has been implemented and we are monitoring the results. Branches should be recovered and accessible.
- resolved Jun 17, 2025, 05:21 AM UTC
We’ve addressed the root cause of the service disruption. Projects and their associated branches are now loading as expected.
Major June 12, 2025 Upstream issue with our Cloud provider 7h 40m Content Delivery APIs, Google Cloud Platform Google Cloud Storage, Figma Import, Google Cloud Platform Google Cloud Networking and 7 more
Started Jun 12, 2025, 06:13 PM UTC· resolved Jun 13, 2025, 01:54 AM UTC
- investigating Jun 12, 2025, 06:13 PM UTC
We are currently monitoring an upstream issue with Google Cloud Platform which is impacting broad availability of Builder services
- monitoring Jun 12, 2025, 09:19 PM UTC
GCP operations are coming back online
- resolved Jun 13, 2025, 01:54 AM UTC
This incident has been resolved.
Minor June 3, 2025 Projects is experiencing sporadic failures for starting servers 1h 19m Projects
Started Jun 03, 2025, 01:14 PM UTC· resolved Jun 03, 2025, 02:33 PM UTC
- investigating Jun 03, 2025, 01:14 PM UTC
Builder has identified an issue causing sporadic failures in starting servers for Projects. Our team is currently working on rolling out a fix for this issue.
- resolved Jun 03, 2025, 02:33 PM UTC
Resolved - This issue has been resolved, and all Projects functionality has been restored.
Minor May 29, 2025 Projects is experiencing slowness 11h Projects
Started May 29, 2025, 11:15 PM UTC· resolved May 30, 2025, 10:16 AM UTC
- identified May 29, 2025, 11:15 PM UTC
The Projects feature is currently experiencing slower speeds due to an issue with an upstream provider. We are currently working with our provider to resolve the issue.
- resolved May 30, 2025, 10:16 AM UTC
We have identified that the earlier slowness in the Projects feature was due to general internet network conditions outside our control. While the issue may still impact some users intermittently, there is no action we can take at this time. We have added a notice in the app to inform users if delays are detected. We will continue to monitor the situation.