Resolved after 6 minutes, affecting Payments Integration, on October 29, 2026.
Some card payments, ACH payments, and refunds through Builder Prime Payments have been failing with a timeout error. This also affects payments customers make through the online payment portal. The issue is with an upstream processing partner, and they are working on a fix. If a payment shows a timeout error, please don’t retry it right away. A timed-out payment may still have gone through, so retrying could charge your customer twice. Check the payment on the project first, or wait for our next update.
Affected components
Update timeline
- investigating Oct 29, 2026, 08:59 PM UTC
Some card payments, ACH payments, and refunds through Builder Prime Payments have been failing with a timeout error. This also affects payments customers make through the online payment portal. The issue is with an upstream processing partner, and they are working on a fix. If a payment shows a timeout error, please don’t retry it right away. A timed-out payment may still have gone through, so retrying could charge your customer twice. Check the payment on the project first, or wait for our next update.
- resolved Oct 29, 2026, 09:06 PM UTC
This incident has been resolved.
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