Bugfender incident

Service Outage

Critical Resolved View vendor source →

Bugfender experienced a critical incident on September 17, 2025 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 10:32 AM UTC
Resolved
Sep 17, 2025, 12:08 PM UTC
Duration
1h 35m
Detected by Pingoru
Sep 17, 2025, 10:32 AM UTC

Affected components

Web dashboard (dashboard.bugfender.com)Log ingestion API

Update timeline

  1. investigating Sep 17, 2025, 10:32 AM UTC

    We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.

  2. investigating Sep 17, 2025, 10:33 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2025, 11:17 AM UTC

    The engineers have found the problem and are working on a fix.

  4. resolved Sep 17, 2025, 12:08 PM UTC

    This incident has been resolved.