Bugfender experienced a minor incident on May 17, 2023 affecting Log ingestion API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Log ingestion API
Update timeline
- investigating May 17, 2023, 02:32 PM UTC
Our data processing infrastructure is running behind which causing logs to not appear in the dashboard. No data has been lost and the system should be caught up shortly.
- identified May 17, 2023, 03:18 PM UTC
The issue has been identified in one of the database servers and our engineers are working to remedy the situation.
- identified May 17, 2023, 03:37 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 17, 2023, 04:05 PM UTC
A fix has been implemented and all logs have already been processed. We're resolving the incident and will be closely monitoring the performance over the next hours.