Bugfender incident

Private instances elevated errors and timeouts

Major Resolved View vendor source →

Bugfender experienced a major incident on May 22, 2023 affecting Private instances (us), lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2023, 05:30 PM UTC
Resolved
May 22, 2023, 07:09 PM UTC
Duration
1h 38m
Detected by Pingoru
May 22, 2023, 05:30 PM UTC

Affected components

Private instances (us)

Update timeline

  1. investigating May 22, 2023, 05:30 PM UTC

    We're investigating elevated errors and timeouts

  2. monitoring May 22, 2023, 07:07 PM UTC

    The service has been restarted and is working properly. We're now monitoring that the performance is back to normal too.

  3. monitoring May 22, 2023, 07:09 PM UTC

    The performance seems to be back to normal. We're resolving the incident and will continue to monitor the performance stays in acceptable parameters.

  4. resolved May 22, 2023, 07:09 PM UTC

    This incident has been resolved.