Bugfender experienced a minor incident on July 25, 2023 affecting Public website (bugfender.com) and Web dashboard (dashboard.bugfender.com) and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Public website (bugfender.com)Web dashboard (dashboard.bugfender.com)Log ingestion API
Update timeline
- investigating Jul 25, 2023, 09:59 AM UTC
Our upstream network provider informs us that one of their core routers is down and some of the packets are being lost. Connectivity is only affected from some geographies and is intermittent.
- resolved Jul 25, 2023, 11:33 AM UTC
Our network provider resolved the issue within 5 minutes. We have kept monitoring and not seen any more errors for more than 90 minutes, therefore we're closing the issue. We're sorry for any inconvenience caused.