Bugfender experienced a critical incident on September 14, 2023 affecting Web dashboard (dashboard.bugfender.com), lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Web dashboard (dashboard.bugfender.com)
Update timeline
- investigating Sep 14, 2023, 12:50 PM UTC
We are currently investigating an error message "upstream connect error or disconnect/reset before headers. reset reason: connection failure, transport failure reason: delayed connect error: 111"
- investigating Sep 14, 2023, 12:51 PM UTC
We are continuing to investigate this issue.
- resolved Sep 14, 2023, 12:58 PM UTC
A manual configuration error was made and the service stopped working. The issue is now resolved and should not reoccur. We will keep monitoring as usual.