Bugfender experienced a critical incident on January 8, 2024 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Web dashboard (dashboard.bugfender.com)Log ingestion API
Update timeline
- investigating Jan 08, 2024, 05:10 PM UTC
We are currently investigating this issue.
- identified Jan 08, 2024, 05:11 PM UTC
A configuration error during a deployment caused the application to stop working. Our engineers are looking into fixing the configuration. We expect the service to be back up shortly. We apologize for the inconvenience.
- resolved Jan 08, 2024, 05:14 PM UTC
The configuration has been fixed and service is now back up. We do not expect reoccurrence; therefore we're closing the incident. We will keep monitoring the service as usual.