Bugfender experienced a minor incident on January 15, 2024 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 8h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2024, 12:49 PM UTC
The dashboard and API sometimes reject connections with various error messages. This is happening for a few minutes every few hours, so the application is mostly usable outside those events. Our engineers are currently investigating.
- investigating Jan 15, 2024, 05:08 PM UTC
We continue to investigate the issue. It has not reappeared in the last hours.
- monitoring Jan 15, 2024, 06:48 PM UTC
The issue has been identified and resolved. We will continue to monitor performance over the next hours and will apply additional improvements over the next hours/days.
- resolved Jan 15, 2024, 08:55 PM UTC
The service is now stable and we have applied some improvements to reduce load. The incident is now resolved. We will continue to monitor as usual. Thanks for your patience and sorry for the inconvenience caused.
- postmortem Jan 16, 2024, 10:02 AM UTC
Update 2024-01-16 10:03 \(UTC\): a caching error when addressing the incident caused some devices to stop sending logs. We have resolved the caching issue.