Bugfender incident

Elevated API and Dashboard Errors

Critical Resolved View vendor source →

Bugfender experienced a critical incident on May 31, 2024 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 03:21 PM UTC
Resolved
May 31, 2024, 04:03 PM UTC
Duration
41m
Detected by Pingoru
May 31, 2024, 03:21 PM UTC

Affected components

Web dashboard (dashboard.bugfender.com)Log ingestion API

Update timeline

  1. investigating May 31, 2024, 03:21 PM UTC

    We're experiencing an elevated level of API and Dashboard errors, and are currently looking into the issue.

  2. monitoring May 31, 2024, 03:30 PM UTC

    Our engineers identified the problem and applied a fix. We're currently monitoring.

  3. resolved May 31, 2024, 04:03 PM UTC

    The incident has been resolved. Thanks for your patience, and sorry for the inconvenience caused.