Bugfender incident

Short service interruption followed by performance degradation

Minor Resolved View vendor source →

Bugfender experienced a minor incident on October 11, 2024 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 05:05 PM UTC
Resolved
Oct 11, 2024, 07:01 PM UTC
Duration
1h 55m
Detected by Pingoru
Oct 11, 2024, 05:05 PM UTC

Affected components

Web dashboard (dashboard.bugfender.com)Log ingestion API

Update timeline

  1. investigating Oct 11, 2024, 05:05 PM UTC

    We're experiencing an outage and are currently looking into the issue.

  2. investigating Oct 11, 2024, 05:16 PM UTC

    Our systems recovered automatically and the service is back up, after less than two minutes. However, the performance can be worse than usual until full recovery. We're still investigating which systems were affected and why.

  3. monitoring Oct 11, 2024, 05:32 PM UTC

    We have identified the source of the incident and have pinned it down to a network maintenance task that went wrong, bringing some of the server's connectivity down. Therefore, the incident should not reoccur. The system is still recovering from the failure and is slower than usual. We will continue to monitor the performance until it's back to normal.

  4. resolved Oct 11, 2024, 07:01 PM UTC

    The incident is now resolved and performance is back to normal. Thanks for your patience and sorry for the inconvenience caused.