Bugfender incident

Dashboard and API are slow

Minor Resolved View vendor source →

Bugfender experienced a minor incident on November 18, 2024 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 11:34 AM UTC
Resolved
Nov 18, 2024, 01:30 PM UTC
Duration
1h 56m
Detected by Pingoru
Nov 18, 2024, 11:34 AM UTC

Affected components

Web dashboard (dashboard.bugfender.com)Log ingestion API

Update timeline

  1. investigating Nov 18, 2024, 11:34 AM UTC

    We're experiencing an overload and are currently looking into the issue.

  2. investigating Nov 18, 2024, 12:37 PM UTC

    We are still investigating the issue. Dashboard access, API calls, and log ingestion are slower than usual and sometimes throw errors. We will continue to post updates as soon as we learn more.

  3. identified Nov 18, 2024, 01:10 PM UTC

    We identified the source of the problem and are currently working on a solution.

  4. monitoring Nov 18, 2024, 01:22 PM UTC

    We have implemented a fix and response times and error rates are getting better.

  5. monitoring Nov 18, 2024, 01:29 PM UTC

    The incident has been resolved. We will continue to closely monitor performance over the next hours. We're sorry for the inconvenience caused.

  6. resolved Nov 18, 2024, 03:33 PM UTC

    This incident has been resolved.