Bugfender incident

Issues Processing Slowdown

Minor Resolved View vendor source →

Bugfender experienced a minor incident on January 28, 2025 affecting Log ingestion API, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 09:00 AM UTC
Resolved
Jan 28, 2025, 11:07 AM UTC
Duration
2h 7m
Detected by Pingoru
Jan 28, 2025, 09:00 AM UTC

Affected components

Log ingestion API

Update timeline

  1. identified Jan 28, 2025, 10:43 AM UTC

    We’ve identified a slowdown in our issue and crash processing pipelines. The engineering team has pinpointed the root cause and is actively working on a fix.

  2. resolved Jan 28, 2025, 11:07 AM UTC

    We identified the source of the error and applied a fix. The processing of issues is now back to normal. We're sorry for the inconvenience caused.