Bugfender experienced a major incident on April 15, 2025 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 7h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 15, 2025, 12:54 PM UTC
We are currently experiencing issues with the planned server upgrades. As a result, some services may be temporarily unavailable. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
- monitoring Apr 15, 2025, 02:13 PM UTC
The problem was caused by a network issue on one of the load balancers. While most systems appeared to function normally, requests routed through that balancer caused intermittent issues. All services should now be operating as expected.
- resolved Apr 15, 2025, 08:02 PM UTC
The issue has been fully resolved. Most of the maintenance work is now complete, and all systems are operating normally. We will continue to monitor performance to ensure stability.