Confirmed Incident - Reports of slow platform load times

Update timeline

1. investigating Apr 01, 2026, 08:42 AM UTC

   We’re aware of reported incidents of slow platform login times. We understand the impact this may have on some users. The Bud major incident team are currently investigating as a top priority. We will update our status page as soon as material information emerges or 10:30 with an incident update, whichever is earlier.

2. investigating Apr 01, 2026, 09:15 AM UTC

   We’re aware of an active incident impacting platform load times. The Bud major incident team are currently investigating this incident as a top priority, seeking the fastest solution possible. We apologise for any inconvenience caused. We will update our status page as soon as material information emerges or 11:00 with an incident update, whichever is earlier.

3. monitoring Apr 01, 2026, 09:24 AM UTC

   Platform performance has improved following earlier reports of slow load and login times. At this stage, the issue appears to have been transient, with no indicators of underlying infrastructure performance degradation. We recognise the impact this may have had for some users and appreciate your patience while we investigated. The Bud major incident team will continue to monitor and triage closely, but we wanted to highlight the marked improvement observed. We will provide a further update by 11am or sooner if new information emerges.

4. monitoring Apr 01, 2026, 09:46 AM UTC

   Update: Platform performance remains highly performant, with no recurrence of the earlier issues observed. System metrics continue to operate within expected thresholds. The Bud major incident team remains actively monitoring and will continue to triage as a precaution. We will provide a further update by 1pm or sooner if anything changes.

5. monitoring Apr 01, 2026, 01:05 PM UTC

   Update: Platform performance remains highly performant, with no recurrence of the earlier issues observed since 10:20. System metrics continue to operate within expected thresholds. The Bud major incident team remains actively monitoring and will continue to triage as a precaution. We will provide a further update by 3pm or sooner if anything changes.

6. resolved Apr 01, 2026, 02:45 PM UTC

   After a period of >5hours monitoring, with no reoccurrence, we are delighted to confirm the incident resolved. We want to reassure you that we take all incidents seriously and will be conducting a full root cause analysis into this incident. Once again, we apologise for any issues you may have experienced between 09:42 - 10:20 and thank you again for your patience.