4/22/2024 - Systems Outage - OneLogin

Update timeline

1. investigating Apr 22, 2024, 01:20 PM UTC

   We are experiencing issues with logging in through OneLogin which affects the majority of Bucks systems. We are working to get a status from the vendor and will update this alert as soon as we receive additional information. Thanks, Help Desk and Services Center

2. investigating Apr 22, 2024, 01:28 PM UTC

   We are continuing to investigate this issue.

3. investigating Apr 22, 2024, 01:28 PM UTC

   OneLogin Status page just posted this: April 22, 2024 6:23 AM PDT Investigating Degraded Performance OneLogin Engineers are investigating an issue that may be impacting some customers.

4. investigating Apr 22, 2024, 02:01 PM UTC

   We are continuing to investigate this issue.

5. investigating Apr 22, 2024, 02:01 PM UTC

   Engineers have taken mitigation steps to ensure full functionality for customers in the US region. We are continuing to work towards identifying the underlying cause of the issue.

6. investigating Apr 22, 2024, 03:30 PM UTC

   April 22, 2024 8:10 AM PDT INVESTIGATING DEGRADED PERFORMANCE Users should now be experiencing normal performance while engineers investigate the root cause.

7. identified Apr 22, 2024, 09:27 PM UTC

   April 22, 2024 1:46 PM PDT IDENTIFIED DEGRADED PERFORMANCE Users should continue to experience normal performance from the mitigation that was applied. Engineers have now identified the cause of the incident and are testing permanent corrective actions.

8. resolved Apr 23, 2024, 11:51 AM UTC

   This incident has been resolved.