Bucks County Community College incident
6/5/2024 - One Login/Twilio - SMS Outgoing Traffic Impacted
Resolved after 1 day 23 hours, affecting OneLogin - SSO Handler, on June 5, 2024.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jun 05, 2024, 03:44 PM UTC
Investigating - We are experiencing SMS delivery delays when sending messages to T Mobile network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. POSTED: JUN 5, 08:31 PST Investigating - Our monitoring systems have detected a potential issue with Toll-Free and 10DLC traffic towards T-Mobile, for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information. POSTED: JUN 5, 08:16 PST
- investigating Jun 05, 2024, 05:23 PM UTC
Investigating - We continue investigating delivery delays with toll-free, short code and long code traffic towards T-Mobile for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information is available. POSTED: JUN 5, 09:49 PST
- investigating Jun 05, 2024, 06:42 PM UTC
Monitoring - We are observing recovery in MMS and SMS delivery delays when sending toll-free, short code and long code messages to T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. POSTED: JUN 5, 11:34 PST
- identified Jun 05, 2024, 06:53 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 07, 2024, 03:22 PM UTC
This incident has been resolved.
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