Resolved after 4 hours 31 minutes, affecting Trakdesk, on November 1, 2024.
Trakdesk agents are investigating an issue with opening a ticket using email. Customers attempting to open a ticket in our various Trakdesk tenants using email should email the Help Desk at [email protected], Online Learning at, [email protected], Financial Aid at [email protected], and Research, Assessment, Data Analytics and Reporting at [email protected]. For any technology related matters, tickets can also be opened by calling the college's Help Desk at 215-968-8191. Thanks, Help Desk and Services Center
Affected components
Update timeline
- investigating Nov 01, 2024, 01:53 PM UTC
Trakdesk agents are investigating an issue with opening a ticket using email. Customers attempting to open a ticket in our various Trakdesk tenants using email should email the Help Desk at [email protected], Online Learning at, [email protected], Financial Aid at [email protected], and Research, Assessment, Data Analytics and Reporting at [email protected]. For any technology related matters, tickets can also be opened by calling the college's Help Desk at 215-968-8191. Thanks, Help Desk and Services Center
- resolved Nov 01, 2024, 06:24 PM UTC
This incident has been resolved.
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